Refund policy
14-Day Change of Mind Returns
If you decide you no longer want your item, you may return it within 14 days of receiving it for a refund, provided that:
- The item has not been worn, used, or damaged.
- The item is returned in its original condition and packaging.
- Proof of purchase is provided.
For hygiene reasons, we cannot accept returns or provide refunds for items that have been worn or used unless they are faulty.
The customer is responsible for the cost of returning the item to us.
Repair Warranty Policy
We stand behind the quality of our workmanship and products.
If your item develops a fault or breaks due to a manufacturing defect or workmanship issue within the warranty period, you may return it to us for repair at no charge.
Customer Responsibility
- The customer is responsible for the cost of shipping the item back to us.
- The item must be securely packaged to prevent damage during transit.
- Proof of purchase may be required.
Our Responsibility
- Once the item is received and inspected, we will repair the fault free of charge if it is covered under this policy.
- We will cover the cost of shipping the repaired item back to the customer.
Exclusions
This policy does not cover:
- Accidental damage
- Misuse or neglect
- Unauthorized modifications or repairs
- Normal wear and tear
We reserve the right to determine whether the issue is covered under this warranty after inspection of the returned item.